What We Do

The Crime Victims Helpline is a national support service for victims of crime in Ireland. We’re here to listen with empathy and without judgement. We provide time and space for you to talk about your experience in confidence. We can answer your questions about the criminal justice system, provide information about your rights and guide you to local or specialist victim support services.

The Crime Victims Helpline is open Monday, Wednesday, Thursday and Friday from 10am to 5pm, Tuesday from 10am to 6:30pm and on Saturdays and Holidays from 2pm to 4 pm.

After a Crime

The Effects
of Crime

Crime affects everyone differently, but there are some effects that are commonly felt by people regardless of the nature of the crime.

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Impact
on Children

It is very difficult for a parent to see their child suffer. Unfortunately, children are affected by many of the same crimes as adults.

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Compensation

Many crimes can have a serious financial impact whether it be the theft of valuable items, medical bills or loss of earnings. There are a few ways for victims to receive compensation after a crime.

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Impact on
Older People

Older people are less likely to become victims of crime but when it happens, it can have a significant negative impact.

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Support Services

If you or a friend or family member has been impacted by crime, there are a number of organization in Ireland who can help.

Justice Process in Ireland

How to Report
a Crime

If you are in immediate danger or there is an emergency, you should dial the Garda emergency number at 999 or 112. For non-urgent matters, you can make a report to your local Garda Station.

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Garda
Investigations

Many people are uncertain about what to expect when the Gardaí are investigating a crime. Answers to many common questions can be found here.

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Decision to
Prosecute

When an investigation is completed, a decision is made whether to prosecute someone for the crime. A number of factors are taken into consideration when making this decision.

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Director of Public
Prosecution

The Office of the Director of Public Prosecutions (DPP) decides whether or not to charge people for committing serious crimes and what the charges should be. The DPP is also responsible for prosecuting the case.

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Victims Rights

Victim’s Charter

The Department of Justice has created a Victims Charter that describes what victims can expect from the criminal justice system.

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When you
report a Crime

When you first contact the Gardaí (Irish police) or the Garda Ombudsman Commission, you are entitled to be offered a wide range of information.

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At Court

When a case makes its way to court, victims have a number of rights to help protect them from repeat victimisation.

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Special
Protections

While investigating your case, the Gardaí will decide whether you need special supports or protections. Among the things they will consider when making their decision are your personal circumstances and the type and circumstances of the crime.

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