What to expect when you talk to us

We’re here to listen with empathy and without judgement. We provide time and space for you to talk about your experience. You can tell us as much or as little as you like, and you can give your name, or not, whatever makes you feel most comfortable.

You can ask us questions about the criminal justice system – if we don’t know the answer we will find out and get back to you. We can tell you about support services available in your local area for victims of crime.

We can also tell you about specialist services for victims of particular crimes, such as domestic violence, sexual assault, and homicide.

You can find out where to get advice about security, and if you might be entitled to any compensation if you were injured as a direct result of a violent crime. You can also discuss issues that have arisen for you as a result of a family member, friend, or colleague being a victim of crime.

We offer a confidential service. However, in certain circumstances, such as if you disclose abuse of a child or a vulnerable adult or if we think you are going to harm yourself or someone else, we may alert the Gardaí. You can read our full confidentiality policy here.

Regardless of who you are or what crime you have been impacted by, you can expect:

  • respect,
  • warmth,
  • empathy,
  • understanding,
  • listening,
  • acceptance, and  sensitivity.

What We Do Not Do

The Crime Victims Helpline is independent from the Gardaí.

  • We do not investigate crime.
  • We cannot report a crime on your behalf.
  • We do not provide legal advice.
  • We do not meet face-to-face. However, we can provide information about where to go for these services.